23vip Privacy Policy —
Your Data, Your Rights

Welcome to 23vip. This Privacy Policy explains what information we collect when you use our website or app, how it is used, and what rights you have.

23vip believes privacy is a fundamental right. We collect only the information genuinely required to deliver our services — nothing more.

23vip may collect the following types of information:

23vip uses the data it collects solely for the purposes listed below. We never use it for anything beyond this:

• Creating and managing your account
• Verifying age and identity — to protect minors
• Processing financial transactions and preventing fraud
• Personalizing your gaming experience
• Notifying you about important updates, bonuses, and promotions
• Ensuring Platform Security
• Meeting legal obligations
• Providing customer support

If you no longer wish to receive marketing communications, you can opt out at any time via your account settings. This is your right, and 23vip fully respects it.

23vip never sells your personal information. This is one of our firmest commitments. However, there are limited circumstances in which sharing data may be necessary:

• Payment Processor: Minimum information required to process transactions with Mobile Banking/Nagad
• Game Provider: To ensure gameplay — only essential session data
• Legal Obligations: Cooperating with court orders or government investigations
• Fraud Prevention: For industry-standard blacklist verification

The security of financial information is the most sensitive matter at 23vip. We ensure:

• Mobile banking PINs or passwords are never stored
• Payment numbers are stored in masked format (e.g., 01**5**6**9)
• Each transaction is processed through a separately encrypted channel.
• Payment logs are audited on a regular basis.
• Unusual transactions are flagged automatically

If any suspicious transaction is detected, 23vip will notify you immediately and your account may be temporarily secured.

The 23vip website and app use cookies and similar technologies. Cookies are small files stored in your browser that help us improve our services.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's ability to function properly.

23vip does not retain data beyond what is necessary. Retention periods by data type:

• Account Information: For the duration of account activity + 5 years after closure (legal obligation)
• Transaction Records: 7 Years (financial regulatory requirement)
• Gaming Log: 2 Years (for dispute resolution)
• Support Conversations: 1 Year
• Inactive Account: A warning will be sent after 2 years of inactivity

Once the retention period expires, your data is securely and permanently deleted or fully anonymized.

At 23vip, you have the following rights regarding your information:

23vip is not intended for anyone under 18. We do not knowingly collect information from minors. Age is verified during account registration, and identity documents may be requested in cases of doubt.

If a parent or guardian believes their child has submitted information to 23vip, please contact our support team immediately. We will promptly delete the data and close the account.

To learn more about Responsible Gaming and minor protection, please visit our Responsible Gaming Read the page.

23vip may update this Privacy Policy from time to time. Changes may be necessary due to technological developments, legal updates, or the evolution of our services.

• For significant changes, a notification will be sent to your registered email address
• The date of any changes will always be displayed at the top of the page.
• Continued use of the platform after a revised policy is published constitutes your acceptance of the changes.
• For significant changes, your explicit consent will be requested.